PEGA url to create case directly

General
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1

Hello everyone,

Have a requirement to eliminate the mashup link for creating a case and instead embed a direct Pega URL. Goal is to have the case creation screen of the specified case type open directly, similar to the functionality in the mashup.

Has anyone attempted this before? Is it feasible? How to give the URL?

2

@Revathi Sundararaju - I don’t understand your requirement completely. However, what I have tried is below:

  1. Use a REST service to create a case and response should be case Id.

  2. In the external application, pick the response Id and display it as link.

  3. On click of link, launch a pega mashup to show the workobject in harness of your choice.

3

@Revathi Sundararaju

I hope you can leverage DX APIs to achieve this requirement.

Pegasystems Documentation.

4

@Revathi Sundararaju if your goal is to create a Pega case from an external system, you may want to consider using Pega API (POST /cases). I’ve documented the steps in Create case using Pega API (POST /cases) | Support Center.

5

@Will Cho Thank you.