pega knowledge skip words

General
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1

Hello I have tried to implement the skipwords in pega knowledge. But I don’t understand how I can demonstrate that it is working to my client.

procedure folowed >

in pega knowledge I added pxPredictionStudio on my access group and created a ruleset to host the futur rules

in pega prediction studio > models open the kmsearch_skipwords an I created a model for french langage that I saved on the new ruleset

in pega prediction studio > I cliked on test model and enter a sentence, and several skip words are listed, so the model seems to work

in my pega knowledge application > configuration > search configuration I enable Skip words with NLP

Then I tried in content search of my pega knowledge application severals search to retrieve article with words to be skip, but it is not working.

Can you explain me where and how it is supposed to work ? *

related documentation Pegasystems Documentation

Regards

Stéphane

2

@IvarS334 is this something you might be able to help with?

@gaillards if you believe the product is not working as documented I would suggest that you log a support incident via the MSP.

Please provide the INC id here so that we can help track it.

3

Hi @gaillards, can I double check - did you also check the “Use Pega NLP for advanced boosting” option?

4

@MarijeSchillern thanks for your reply, the main issue was that I used a new ruleset on PKM to save my french skipwords model and I dont know why but I had to had this ruleset on my CS application. Otherwise my french model is not seen in my customer service application.

Now everything is working as expected.

5

@JamesCarstairs hello I have difficulty to understand how the search replacement model is working and what it is supposed to do. Do you have any documentation more detail than this one Search Tuner | Pega Academy? , to explain how to configure the file ?

I have try to replace a word like geografy with geography but I dont know how to fill the cells

primary second should words must words and words not words child match node type

primary → ?

second → ?

child match → ?

node type → ?

can you provide a file filled with exemple ?

many thanks

6

@gaillards there is an exact format you can copy in the docs

If you copy this exact format and it does not work, please file an INCIDENT.

7

Hi @gaillards - sounds like to guys are venturing into a few new areas. If you want to have a call to generically discuss, reach our to Yann and get him to find a spot in my calendar.

8

@JamesCarstairs thank you, I ll have a try as I don’t have the buddy installed. By the way I had no idear that there was a 2 levels recognition.

Specify a child match to enable correctly matching and replacing text.

  • If Child Match is set to TRUE, it first matches the primary term, then matches the secondary term, and returns the result.

  • If Child Match is set to FALSE, it does not match the primary term and instead goes directly to the secondary term.