@RaviChandra With the case type tool , there are specifically supported UI elements and process functions that are supported. Here is a list, Pegasystems Documentation . In addition, check out the application deep dive on Application Agent here , Pega Predictable AI: 5 AI Placement Patterns - New Deep Dives Added! . Lastly, what version of Infinity are you creating this on and what model have you chosen ?
STEWJ
(Jay Stewart)
3
Related topics
| Conversation | Replies | Views | Activity | |
|---|---|---|---|---|
| Pega gen-ai agent | 1 | 43 | April 21, 2026 | |
| Using PEGA AI Agent To launch a Case | 2 | 56 | April 24, 2026 | |
| Launch an Agent or GenAI Connect Rule from a Button in a Case to Generate Content | 2 | 76 | April 26, 2026 | |
| Smart Cases, Faster Decisions: Co Pilot Your Workflow with Pega GenAI Agent Steps | 3 | 968 | January 20, 2026 | |
| How to work with GenAI Agent on a case | 2 | 514 | March 19, 2026 |