I’m trying to Integrate DocuSign with Pega 8.6.1 hosted on AWS cloud. Followed all steps recommended by Pega using Basic authentication.
When I try to hit DocuSign - I get this error -
HTTP connect execution failure: java.net.UnknownHostException: https
Our Pega instance is NOT HTTPS.
Is it mandatory to have HTTPS? or is there any other thing I’m missing. Please help.
@VENKATESH GUDEENTI Hi, Greetings. Did you see what redirect URI is configured in your DocuSign App in DocuSign Account, either http or https?
Regards,
Bharat
@KOMARINA Hi Bharat, Appreciate your reply.
Redirect URI is blank in DocuSign. Do we need to configure this? If yes, what should it be exactly?
@KOMARINA configured redirect URI as per this format -
https://host:port/prweb/PRRestService/DocuSignService/v1/redirect
However, I get below exception -
|
com.pega.pegarules.pub.services.ConnectorException: Caught unhandled exception: java.lang.RuntimeException: java.net.UnknownHostException: https |
@VENKATESH GUDEENTI Can you please remove https and use http in the redirect URI and also turn off TLS/SSL from service package of DocuSignService in Pega (see below)
Regards,
Bharat
@VENKATESH GUDEENTI Can you please try this outside Pega via PostMan to connect to DocuSign API to post an envelope? error indicates it has to do with credentials, may be there is some space at the end which is causing this.
Regards,
Bharat
@uashok93 Hi Ashok, Appreciate your reply. May I know how did you get alphanumeric username to set in pySetEnvelopeCredentials. I’m currently using the docusign login email address as username.
@VENKATESH GUDEENTI Seems like Docusign has advanced a lot . Did you try to create a Developer account for Docusign . Beacuse Now only with Developer account we can actually create an API key .
Please create a developer account with this URL Developer account | Platform 101 | Docusign
Now go to Apps and Keys To find the Alphanumeric username and Key in the Page
@uashok93 Yes Ashok, We need to take user name from Settings → Integration → Apps and Keys → User ID,
and password from User initials (Right top corner) → Manage Profile → Privacy and Security → Additional Security → App passwords → Generate app password.
With the above credentials, I managed to make a successful integration with DocuSign with 201 response.
Thanks for your time!
@KOMARINA Alright, I managed to find the rootcause, The issue is with base url in pyDocusignBaseURL application setting. I changed the url from “https://demo.docusign.net” to “demo.docusign.net”. Because, Pega is already having “https://” in resource path of connect rest rule(pxSendNewEnvelope).
with that - moved to next step. Now the latest error is - 401, One or both of Username and Password are invalid.
But, I’m sure credentials are correct and I’m able to login. 
@VENKATESH GUDEENTI Hi Venkatesh , I have tried Docusign Integration with Pega using Personal edition long back . Hope the steps are still the same.
Please find the Document where I have documented the steps for Success Integration . Check if this helps
DocuSign_Integration.docx (4.8 MB)
