Pega Dialogs configuration

[PatrickM1883 (Patrick Milin)]

Hello,

We are recently trying to use Pega Dialogs in our application.

For configuration, we want to open the tools to business users, but we do not understand how to hide some information not relevant to our project.

We would like to hide the “Must be delivered verbatim in a voice Interaction” checkbox as we are not using Voice AI.

But as CSEditDialog section is Final, I do not understand how to do it.

Same, I do not understand where the list “Refer to” is sourced from, how can we empty it or hide this option ?

Regards

[Sairohith (Sairohith Thummarakoti)]

@PatrickM1883 You can hide the “Must be delivered verbatim in a voice Interaction” checkbox in Pega Dialogs, as the CSEditDialog section is Final and cannot be modified directly, you can use a CSS override by adding a rule like display: none in your UserWorkForm or skin CSS file, targeting the checkbox’s test ID. Another approach is using a Visibility When condition by creating a wrapper section and controlling visibility based on a privilege or parameter not assigned to business users. For the “Refer to” list, you can identify its source using Live UI and checking the data page or property reference. If it points to a Data Page, modify the data transform to filter or remove results. If it’s a Field Value, clear the entries or replace them with a blank list. Another approach is you can create a custom section that replicates the layout of CSEditDialog and provides better control over field visibility without modifying the Final rule. Please let me know if you still having issues after the changes

[BELIN (Neal Beliveau)]

@PatrickM1883 This is infrastructure and not intended to be customized which is why it’s final. If you aren’t usng Voice AI, users can ignore it. Even if they check it, it will have no impact without VoiceAI enabled.