pega dev instance not waking up

on checking mypega cloud I could see Pega dev environment is in hybernate state. But we were logged into dev environment and creating cases in Dev.

Then why it is shown as hybernate?

We tried waking up instance. Even after hours dev instance is still in waking up stage.

@MinuJ214 are you logging into your My Pega Cloud Portal?

If this is a question about your Cloud environment could you please consult Managing your environments using My Pega Cloud and Working with Pega Cloud services and Managing hibernated environments?

If you require help from our Support Centre then please log a support SR via the My Support Portal.