Pega case management for designers module

General
1

Hi - I finished Pega case management for designers module and took the quiz at the end, but, the quiz result shows only 4/5 answers correct even though all 5 were answered correctly in the 2nd attempt.

Thanks for your help.
Raynaa

2

Hi @srivr3

you can follow these steps:

  1. Check if there are any multiple correct answers for a question. Sometimes, a question may have multiple correct answers, and you need to select all of them to get full credit. In this case, review the question and answers to ensure that you have selected all the correct options.

  2. Review the quiz questions and answers to ensure that you have understood them correctly. It is possible that you may have misinterpreted a question or answer, which resulted in an incorrect response.

  3. Contact the Pega Academy support team to report the issue. They can review your quiz results and confirm if there was any technical issue or error in the quiz scoring. You can send an email to [email protected] or submit a support ticket through the Pega Academy website.

  4. Retake the quiz after reviewing the questions and answers. Make sure to read the questions and answers carefully and understand them before selecting your response. You can retake the quiz from the module dashboard, and your new score will be recorded in your transcript.

If you still face any issues, you can reach out to Pega Academy support for further assistance.