I am facing the issue in Locking
Scenario:
Agent (A) – L1 User
Agent (B) — L2 User
when Manager starts transfer the case manually using the ( pytransferassignment ) .The case is transferring from the Agent (A) to Agent (B) successfully but here the problem is when Agent(B) is tires to open the case which is transfer by the Manager it’s showing the lock Information as currently this case was being modify by manager .
Q. why the Lock is acquire here? How to solve this lock issue ?
If you’re using custom code to transfer the assignment, please make sure the lock is released after the transfer is completed in your code. I hope the case type is configured for default locking in your use case. Can you please confirm?
i am using the OOTB pytransferassignment flow action . i had used this flow action in one local action . if you see the pic above one for each case there is one transfer button i had called the flow action in that button .
Just would like to confirm the locking strategy. Also, if Agent2 can work on this case after 30 mins (assuming the default locking is configured for 30 mins). Can you please confirm?
Yes agent perform the locking after 30 min and also even the manger session was reload or logoff agent B is performing the action
Thanks Ramesh i had used the System lock class release lock OOTB Activity and passing the current locked pzInsKey to unlock the assignment .
