Our application is built on Customer Service foundation, and we were also asked to have tabs functionality, so we needed to implement the legacy “Tab Group” control to achieve this. After some workarounds, it is working well, however, I noticed it is breaking the Live UI inspector, the Tree (or right panel) does not show the UI elements to further inspect:
I checked the browser’s console, and I don’t see any errors. Also, I tried adding most of the JS scripts and CSS from the original CPMInteractionPortal, but no luck.
@josenavas it is not clear what customisation you have done during your workaround. Please could you run a tracer when using Live UI?
Make sure pyEnableRuntimeToolbar is still set to true.
After that, your issue is likely tied to access group → role → privileges changes somewhere. For example, OOTB [email protected] should have full access to toolbars such as these. Use that as a baseline to compare what you might be missing.
e.g. pxUIInspector, ToolbarFull, etc.
I suggest that you log a support incident for this on the MSP if you require further help.
I found the issue to be related to changing the icon in the Home tab of the Tab group layout. I changed it to use a SVG icon and for some reason that was breaking the live UI. I reverted to use a PNG icon and that restored the Live UI functionality.
