How to update Timer or Wait due to wait shape on a case.

General
, , , ,
1

We have requirement to update the existing hold on the case due to wait shape with the new datetime. How to do it?

2

@VarshaR27

When we use wait shape, a instance get created in SYSTEM-QUEUE-SERVICELEVEL class.

You can create an activity in which go with mentioned step:

  1. Open your case using open-by-handle & update .pxFlow(RoutingToWorkBasket_Flow).pxAssignDeadTime with the new time.

  2. Open your case related Assign-WorkBasket instance (w.r.t WB mentioned in wait shape) and update .pxDeadlineTime with the new time

  3. Get AssignWB.pxRefQueueKey (same assign-Wb instance from step 2) and set a param

Param.SystemSLAQueueKey ="SYSTEM-QUEUE-SERVICELEVEL "+AssignWB.pxRefQueueKey

  1. Open instance of System-Queue-ServiceLevel using Param.SystemSLAQueueKey as pzInsKey and update .pyMinimumDateTimeForProcessing with the new time.

Let me know if it helps.