How to update status when data page is having errors.

General
1

I have a requirement where i need to update the status to Pending -Verification when my data page is failing.This data page is using a connect REST as its source and in order to make it fail on purpose I have done some changes in the Endpoint URL of the connector. Even though in Tracer I can see the status getting updated on UI it is not reflecting.

This connector is called when user enters Customer ID on the UI but as the Connect REST is down the API will not be fetched and the status of the case should change to Pending Verification.

(I am using OOTB activity UpdateStatus to update the status in this case)

Please find the attachment of my configuration:

Issue in status Update.docx (931 KB)

2

@TanyaS58 I believe you might be needing to refresh harness and not the section. The pystatuswork property on the UI that you see will not be updated if you refresh the current section. On the refresh, on the dropdown select Harness instead of section and call the same activity that you were previously calling. This should work, try it out.