Currently, the OOTB search box searches only by Case ID. I want to include other fields such as Name and Account Number.
How do I update these filters?
Please follow the steps,
- In Dev Studio, go to Create > SysAdmin > Custom Search Properties.
- Specify the Class name of your Case type
- Add your properties: .Name and .AccountNumber.
- Make this property available for full-text search boxes.
- Save the rule.
- Rebuild the Index
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Thank you @RameshSangili this works for me
Hi @RameshSangili This works already on lower environment, is there any settings required to work on higher environment?
@Jeremiah Good to hear that the approach is working in the lower environment 
If it’s not reflecting in the higher environment, typically the issue is not with the configuration but with the indexing setup or deployment consistency.
You may want to validate the following:
- Ensure the Custom Search Properties rule is properly migrated and present in the target environment
- Perform a full index rebuild (not incremental), as sometimes new properties are not picked up in partial indexing
- Check whether indexing is enabled and running correctly (background processing / search node availability)
- Verify that the same class structure and property exposure exists in the higher environment
In a few cases, I’ve also seen delays due to stale or incomplete index data, so rebuilding the index after deployment usually resolves it.
Hope this helps
Regards
JC
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