How to configure real time email in pega

General
,
1

I have an requirement like sending an email to the customer about case status ,for that how can I configure real time email

2

Hi @udaykumart16801936,

Could you please refer below articles

Pegasystems Documentation?

https://harshatrainings.com/what-is-email-integration-in-pega/

https://pegateck.com/send-customized-email/

https://docs-previous.pega.com/data-management-and-integration/87/integrating-your-application-email-provider

PEGA- Email Account Creation, Settings to do in Gmail & Sending an Email and Create case from email, using email listener

Thanks,

Ashok

3

@udaykumart16801936

At first,You need to configure the email account in your workpool / case level class. Then you need to configure the customer as the case participant / workparty in the case designer. Then use the email smart shape where you can choose the customer work party to send email.

If you want the email to be send for each of the case change status in real time, configure the declare on change activity for the property: pystatuswork. Then in the actvity use ootb activities (corrnew) to send email to the customer workparty.