In the application we are currently developing, we need the child cases to automatically return to the parent case once they are resolved.
The current configuration is as follows: in the main flow, we call a “Split Join” shape with several flows to be executed, and in some of those flows we call the shape that creates a child case. Once the child case is completed, the user remains on the final screen with the status “Resolved-Completed”. At that point, we would like the system to automatically navigate back to the parent case, or alternatively display a button on the screen that allows the user to return to the parent case with a single click .
We know that when a child case is launched directly from the main flow, the application automatically returns to the parent case. However, due to the application requirements, we need to call several flows from a Split Join so that users can work concurrently on these subprocesses. We also know that users can navigate to the parent case from the side navigation menu of the child case, but we would like to automate this navigation.
Is there any way to configure the flow so that it automatically returns to the parent case after the subprocess is completed?
Another option we are considering is to include a banner on the final screen of the child case, similar to the one available in Cosmos that allows the user to pick up the next item of work, but in this case it would open the parent case instead of the next assignment.
We are currently working on Pega version 25.1.2 with Constellation.
Please use wait Shape in the parent case flow post child case creation. Under Wait shape you can select Case dependency and select checkbox when all child case is/are resolved. This will automatically bring user to parent case once child case is resolved.
Manually also we can go from parent to child and vice versa if you are using constellation from left hand side info panel. Once you click on case id there will be link to take user to subsequent Parent / child case.
Unfortunately, using a Wait shape in the parent case is not an option in our scenario due to the application design requirements. We need users to be able to continue working on the parent case while the child cases remain active. In many situations, the parent case is being processed by one user, while the child case depends on a different user who must provide information or complete specific tasks.
For other child cases that are launched directly from the main flow, we do use a Wait shape and, once the child case is resolved, the user is automatically returned to the parent case as expected. However, in the specific scenario described, where child cases are created from flows running in parallel through a Split Join, this automatic navigation back to the parent case does not occur.
At the moment, users can return to the parent case using the left-hand contextual navigation panel in Constellation, as you mentioned. However, the business requirement is to make this transition more intuitive and automated.
Therefore, we are trying to determine whether there is any supported approach in Constellation 25.1.2 to either:
Automatically redirect the user to the parent case when the child case reaches a resolved status, without blocking the parent case flow with a Wait shape.
Display a banner, notification, or action on the child case resolution screen that allows the user to open the parent case with a single click, similar to the “Pick up next assignment” experience available in Cosmos/Constellation.
Has anyone implemented a similar requirement or identified an extension point that could be used for this purpose?
@AdrianR11 I would like to move this to the User Experience - Pega Forums category, out of general. However, I see you are not a member, so you’d not be able to respond (read only) until you joined.
Could you please join it so I can move this with the other Constellation and UX questions?
Confirmation View
You could provide some guidance here, in the “what’s next” section. Thought its not dynamic text, so you wouldn’t be able to put the link.
You could put a case reference field in the case tab or summary screen. This would be more prominent and get you to the one click (I have done this in the past)
