how do I assign screen flow to two different operator at the same time?

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1

HI,

we have a requirement wherein we have a screen flow, on selection of one property on 1st assignment of screen flow, we would want to assign the same screen flow to another user and now we want both the users to work parallelly.

First of all , is it possible? if Yes, how to achieve it?

TIA

2

Hello,

What platform version is it? Can you use the following maybe: How to execute Parallel flows | Support Center

3

Thanks but here our concern is , we need to assign same assignment to different operators so that they can work on same assignment without getting the lock issue.

As per concept, don’t see if this is possible but business is looking for this requirement.

4

Would it be feasible to assign case to a workbasket instead of individual operators. This will allow multiple operators to access the case at same assignment.

Also use optimistic locking on the case to minimize locking issues.

5

Hi Madhusudan,

It is not feasible to assign a single assignment to two different users at the same time in Screen Flow. If you want to achieve the parallel processing go with Process Flow.

6

Yes Sanjay but there are multiple assignment likewise as per requirement so user will not be happy to search the case after every submit in the workbasket.

But thanks for your response.