How can I default wide screen for displaying a case

User Experience
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1

Hello,

I want to switch the default behavior of wide / narrow case screen.

(1) Default (narrow screen):

The left pane is shown with priority, status, created date time, updated date time, and pulse.

narrow screen.png
narrow screen.png1917×913 83 KB

(2) Wide screen:

If you click the arrow icon, the left pane shrinks and screen gets wider as below. If you click the arrow icon again, it goes back to the original state.

Wide screen.png
Wide screen.png1919×913 60.5 KB

Customer and I both think wide screen is more convenient because end user can use the entire screen. I am trying to change the default but I am unable to do so. Someone, please let me know how to configure this setting.

Regards,

2

@CloeW938 Hi Can you please check the below links and see if it is useful.

3

@SrinidhiM

I tried this approach in Summary Panel Collapsed by default | Support Center but it is reflected only at the 1st screen of initialization stage. I want to apply the changes on ALL screen. I included the snippet in every section but it didn’t work. I also included the snippet in CaseActionHeader but it didn’t work. How can I make every screens collapse, not only the first screen?

Regards,

4

@CloeW938

Does anyone have any solution for above?

5

@CloeW938 Hi Can you try and add this in pycaseactionarea section and see if that helps

6

@CloeW938 Yes this is what i suggested, let me try it out from my side and update

7

@CloeW938 Hi, Greetings. Please use the below code in a non-autogenerated section and embed this section in CaseActionHeader. You can ignore the DirtyConfirm flag.

collapse.png
collapse.png482×202 2.94 KB

Regards,

Bharat

8

@KOMARINA @CloeW938

The solution that Bharath seems to be working fine for me can you please check from your end check if it helps for you?

9

@KOMARINA

Great! Your solution works perfectly! Thanks for the code. Also thanks @SrinidhiM for trying at your end.

Thanks,

10

@SrinidhiM

No, it didn’t work. Just to clarify, below is what I did but is this what you are suggesting? Please confirm.

  1. Create a section rule “CollapseSummaryPanelAsDefault” as below.

CollapseSummaryPanelAsDefault.png
CollapseSummaryPanelAsDefault.png762×639 34.4 KB

  1. Include above section into pyCaseActionArea.

pyCaseActionArea.png
pyCaseActionArea.png870×419 31.3 KB

Or if I should be doing things differently, please let me know.

Regards,

11

@SrinidhiM

Any update?

12

@CloeW938 Hi I tried the given option sometimes it works perfectly fine sometimes it doesn’t. I am checking if there are any other options, I will update if i find any