Within Constellation there is the option of previewing a case. The idea is that this is a small version of the case and that it represents same content as the full case page.
In our scenario we do not want to expose pulse and utilities to the end user. In App Studio we have removed these options. We only show the details.
As a result of above configuration there are no tabs and the utilities pane is gone. Which is great Pega takes care of that.
My expectation as per documentation is that this same behavior would reflect in the case preview. However this is not the case. I still have my pulse and utilities tab visible. They are not loading any details but there are there. This is not a desired behavoir. Is this a product defect? Or do I need to do some more configuration? If so where?
@SebastiaanH Currently this configuration option is not yet available per my knowledge specific for the case preview. I would expect that it should be removed if you delete the tabs from the Full Case View in App studio. But apparantly that’s not happening.
What you could do is open the view rule for the casereview (pyCasePreview) and alter the json by adding a visibility condition like this ‘‘visibility’’: “@W Never” in the config of the tab. For this you would need to private edit pxEnableC11nDev. This is definitely not a best practice, so keep that in mind.
@Bram Agterberg Thank you for your reply. Adjusting the pyCasePreview view does the trick. As you mentioned this is not best practice. I hope someone else has another option. Or otherwise hopefully Pega can add this feature into a next release?
You have to customize this view rule (pyCasePreview) in your Org-ApplicatNam-Work-Regiestration to remove the Pulse and history from the preview tab(if you override the OOTB behaviour).
