Any help appreciated. (Both delegrated/App Permissions are set)
Date and time
5/17/22 9:50 PM
Details
Created DefaultExecutors
Starting to send request, URL https://graph.microsoft.com/v1.0/users/[email protected]/mailFolders
Request Method GET
Response code 404, Not Found
Handling error response
Deserializing type GraphErrorResponse
Graph service exception Error code: ErrorInvalidUser
Error message: The requested user ‘[email protected]’ is invalid.
My goal is to Click on “Test Connectivity” in notify to prove solution works.
Error: When clicked TESTCONNECTIVITY in tool
Date and time
5/18/22 10:42 PM
Details
Created DefaultExecutors
Starting to send request, URL https://graph.microsoft.com/v1.0/users/[email protected]/mailFolders
Request Method GET
Response code 404, Not Found
Handling error response
Deserializing type GraphErrorResponse
Graph service exception Error code: ErrorInvalidUser
Error message: The requested user ‘[email protected]’ is invalid.
This issue sounds like a problem with the ‘[email protected]’ user setup. Perhaps in the Azure portal.
Check the api permissions - if you log a support incident you’ll need to provide the screenshot from azure portal.
Please call the api using microsoft graph explorer or postman (or another third party application) and see if you are getting correct response
The above error code tells that the above user is invalid or doesn’t exist. Check whether the user exists in portal.office.com. If the user exists try to login as the user, test the same API call to see if it works (either using MS Graph Explorer or POSTMAN)
If you need further help I suggest that you log a support incident for this.
Please provide us with the INC number here to help us track it.
@Siva Naga Syam Kumar I’m not sure which service desk team you are referring to. If you need to log a support incident please use the My Support Portal.
Update:
I can see that INC-248960 was resolved with the following conclusion:
“The issue is resolved post creating application with single tenant . The test connectivity is working fine post the changes.
Multitenant and single tenant is related to azure .”
We got support from Pega team and the conclusion is this. This is due to personal email accounts are not supported for Microsoft Graph. An enterprise email is required to support this API. We are able to establish the successful connection through enterprise email account.