Five days back I created a case but when I open today its the subtime showing todays date what is the reason can anyone help me

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1

Five days back I created a case but when I open today its the subtime showing todays date what is the reason can anyone help me.

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@AVINASHL4108 please can you provide a screenshot and details of the Case History/ Processing?

What is the ‘subtime’ property showing the Date Time in the case?

3

@MarijeSchillern Hi sorry I can’t share the screenshot now Submitime is taking Currentdate but its should

take created date how I can Implement

4

Hi @AVINASHL4108, do a LiveUI on the “submittime” property and check which property is being used there. If it’s possible to simply replace it with “.pxCreateDateTime” go for it. Or else, if it’s a property created by you, let’s assume, .SubmitTime, just before the loading of the screen which has this property, run a data transform (in the flow action’s pre DT if available) and set the value as .SubmitTime == .pxCreateDateTime.

Hope this information helps!!

Thanks,

Saurabh.

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@SaurabhG7134 Yes Thank You I will tried to implement this