hi Team, I have a public facing portal.I need to expose multiple pega case types to this web portal, how is it possible?How can I achive this without the user logging into pega
In App Studio, create a separate Web Embed channel for each case type.
Select “Create a case,” choose the case type, and generate the embed code.
Place each snippet on its own portal page and add menu links for users.
To avoid a Pega login screen, use OAuth authCode with a custom WebLDAP authentication service.
Set the embed’s authService value to that service’s alias.
Configure the service’s custom activity to create a separate guest operator for each visitor and authenticate them automatically.
Restrict access to the required case types and prevent visitors from viewing each other’s cases.
This uses background authentication because Constellation Web Embed does not support the standard Anonymous Authentication Service.
@ThelmaB41 the approach outlined above is the most flexible and likely easier to assimilate with the existing client environment/branding.
However, you can also consider embedding a landing page, with the “quick create” widget
web embed does allow landing pages, so you can use that to aggregate your cases to allow creation. This allows more changes to be made on the Pega side, if your cases constantly change or you need to show other details / insights alongside it.
