Hi , I have use case where we want to create case in another application (B) as it can be reusable for another divison in future.
What is recommanded way for exchanging data betwen applications? I need to show assignments from other application(B) into my local application(A) so that users can work on it and update it.
I have drilled down to 2 approaches
2.DX API
Wanted to check which one is recommanded , are there any guidelines on which one to prefer ?
Start with Remote Case Type if:
You’re working within the same Pega instance or network.
You want to keep things low-code and easy to manage.
Future divisions will also be using Pega.
Use DX API if:
You’re planning for external or custom UI consumption.
You expect cross-system or cross-cloud interaction.
You need more control over how assignments are rendered or handled in App A.
Regards,
Chandra Kanth B.
DX API is the recommended approach, there are a vast number of DX APIs available to process cases remotely from another application.
@Bogga : Just to update that other application is also on Pega on same instance.
Are there any guidelines why Pega has suggested to go with DX API instead of Remote case type ?
@Mayurk33 In Pega 24.2, if you want to create a case in another application (B) and allow users from your current application (A) to work on its assignments, both Remote Case Types and DX API are valid options. Remote Case Type is the recommended approach when you want to create and manage a case from another application without deep customization Pega manages the connection, case creation, and data synchronization automatically, and it’s easier for business users to maintain. DX API, on the other hand, is suitable if you need more flexibility or integration with external systems or custom UI, but it requires more development effort. Since you’re working within Pega applications and want to display and update assignments, Remote Case Type is preferred for simplicity, maintainability, and seamless assignment handling. Always check performance impact, data security, and authentication when choosing.
@MarijeSchillern : Any recommendation from Pega on it ? please let me know.
@aniki @Marc Alderman perhaps you can find an SME within the new ‘Expert Circles’ to answer this?
@Bogga can you provide input?
@MarijeSchillern : Awaiting reply on it.
Each approach has its advantages and disadvantages, making it challenging to recommend one without understanding the entire context. However, it’s crucial to select the appropriate approach based on your specific business scenarios.
For the Remote case type, please refer to the known issues.