Email to be sent and tracked based on token

General
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1

I have a customer pagelist and the scenario is to send mail with link to provide their approve/reject for each customers in it.

I need to track their decision asynchronously without impacting my flow.

Is there any token based email we can send in mail and track their response to particular customer inside the case?

Approve/Reject shape - will look for action from user in UI/Email. But in my scenario - I want my flow to proceed

2

Hi @RhanjhaniP: I don’t think there is a OOTB feature for this. But you can achieve by having tracking details for each customer in the email.

Please refer to the OOTB Approval Correspondence rule. You may embed required details when the user is responding to the email.

Please note that this works only if the users are following the pre-defined way to respond to the emails.

Thanks.

3

@ArulDevan yeah thank you. So I hope you are referring to Default email correspondence that we have in approval shape?

4

Hi @RhanjhaniP: Yes. You can take it as a reference.

Thanks.