Email listener when processing attachments -- Using TLSv1 instead of TLSv1.2

General
1

Email account → Using Microsoft Graph protocol.Authentication profile uses TLSv1.2.

Configured an Email Listener → activity .

The email listener activity processes the email message and email attachments.

When debugged the Log files , TLSv1.2 is being used for email message.

TLSv1 is being used for email attachments.

So getting a parsing error in Log-Service-Email. We have to use TLSv1.2 for email attachments also.

Is TLSv1 default for processing email attachments?

Would like to understand why TLSv1.2 is not getting picked up for email attachments.

2

@HemaP136

you can refer to the below link for some information on your issues.

3

@BhanuPrasanthT

Page not found when selecting the links.

4

@HemaP136

it is working fine without any issues can you retry once

5

@BhanuPrasanthT

https://support.pega.com/question/email-account-issue-tlsv12-protocol

The above page is loading. But the links in this page are not loading.

6

@HemaP136 that post is 6 years old and pointing to legacy solutions for Pega 7.1.5.

Here is the link to the discussion Troubleshooting common email issues

In Pega Platform, the Transport Layer Security (TLS) version used for outbound connections, including email attachments, is determined by the configuration of your system and not set to a default version. If TLSv1.2 is not being used for email attachments, it might be due to the configuration of your system or the external server you are connecting to. You should ensure that both your Pega Platform and the external server support and are configured to use TLSv1.2.

:warning: This is a GenAI-powered tool. All generated answers require validation against the provided references.

Transport Layer Security (TLS) best practices

Troubleshooting email listeners > Email listeners are not processing attachments

For all other searches related to Email Listeners please use a PSC Support Document search.

If the issue persists, it might be a good idea to raise a support request with Pega via the MSP. Please provide the INC id here so that we can help track it.