I have 5 email listeners and these are monitoring on 10 different email accounts. I am using same requestor id for these 5 email listeners . My question is. Is there any way to capture the either listener details or email accounts dynamically while processing the email event data.
We need these details to be captured and tagged in the case, to identify the metrics and for load analysis and some other reporting purposes
is there a page in the clipoboard likewise ServicePage the other page which holdes the current listener from which the email is being processed
Hi @Mani Bharghav,
Yes, you can capture the details of the email listener and email account dynamically while processing the email event data. You can use the “tools.getEmailAccount()” method to get the email account details and “tools.getListener()” method to get the email listener details. These methods return the current email account and email listener instances respectively. You can then use these instances to extract the required details and tag them in the case.
Regards,
Bhargav
Hi @Bhargav Prakash
we are unable to use these methods
We have identified a page ‘pyListenerPage’ which holds the listener details at email processing time
@Mani Bharghav great to know that. Can you please post a screenshot of how you are using this page in the activity?
@Anoop Krishna
defined the page in pages&Class
and then used a property set
@Mani Bharghav just curious how did you manage to identify this page? Tracing the email listener does not reveal this page.
