Does the standard Queue Processor does not support tickets?

[TanyaS58 (Tanya Singh)]

In Continuation to my previous question:https://support.pega.com/question/how-configure-exception-handling-connect-rest-when-source-within-pega I am using a background processing shape just after the wait shape and I wanted to ask does the standard queue processor pzStandardProcessor is no longer supported by pega infinity 23?

As whatever steps I have written in that activity are not executed and after the deadline for the wait shape expires the case is resumed to the next stage(without even executing the activity configured for standard queue processor)

Attaching the screenshot for reference.

Issue with Ticket.docx (406 KB)

[MarijeSchillern]

@TanyaS58

As far as I can see Queue Processors work as normal in '23.

What’s new in system administration '23

Queue processor FAQ

Using job schedulers and queue processors instead of agents

If you are encountering a product issue please log a support issue for this. Can you reply with the INC id here so that we can help track it?

[RameshSangili]

@TanyaS58

It’s supported in 23. I believe you’re not passing the required parameters on pyQueuePage for Obj-Browse. Please trace the activity (attached screenshot).

Troubleshooting steps:

1. Ensure the Standard QP is running from Admin Studio.

2. Execute the activity as standalone by passing the required parameters and it works as expected. It will be easier to fix the bugs by running as standalone activity

3. Trace the Standard QP to identify the pyQueuePage has the required parameters for the Activity rule.