I am currently exploring Pega Smart Investigate Agentic Automations and would like to understand how to create a Dispatch Case from an inbound message. Could someone please provide a sample inbound message that can be used to create a Dispatch Case? I would also like to understand how the Dispatch Case subsequently creates or triggers an Orchestration Case. Any guidance or documentation on this flow would be helpful.
In Smart Investigate Agentic Automation, configure a supported inbound channel such as SWIFT, email, or API to create the Dispatch Case automatically.
For testing, send a valid SWIFT message such as an MT199 containing the sender, message reference, related payment/reference, and investigation details.
The Dispatch Case parses the inbound message and extracts important information such as the sender and transaction or case references.
It then searches for an existing investigation using those references and updates it when a matching case is found.
If no matching investigation exists, the Dispatch Case creates a new Orchestration Case and passes the extracted message and payment context to it.
The Orchestration Case then performs payment analysis, determines the investigation context, and starts the required resolution activities.