Disable one of the health checks in ping monitoring service

General
, ,
1

Hello,
I need to disable one of the checks in the ping monitoring service, in particular this one:

  {
      "last_reported_time": "2023-11-29T06:01:27.071Z",
      "test_name": "N_CriticalErrorNotification",
      "status": "failure"
    },

I read the documentation here: Pega Ping service FAQs | Support Center
It says that checks can be disabled by the Dynamic System Settings “monitor/health/disableChecks”, but the documentation does really not specify how to use it.

  1. What is the Owning Ruleset when I create the DSS? Pega-Engine?
  2. The Setting Purpose is just “monitor/health/disableChecks” or should I add prconfig at the beginning and default at the end? Or include, somehow, also the name of the test?
  3. What value should I insert? Is it boolan, a text with a comma separated list of test?

Thank you for your help
Filippo

2

@SriHarsha Anika is this a question you could help with?

@Phil5873

3

@Phil5873

If your queries solved, could you please let me know the answers for your queries.

Thanks,

Ajay

4

@Phil5873 @AjayKumarYadavJ

In Pega Platform version 8.6.1, the Pega Ping service runs health checks asynchronously and periodically. However, there is no out-of-the-box feature to disable a specific check in the ping service. The ping service is designed to provide a comprehensive health check of the system, and disabling a specific check might not provide an accurate representation of the system’s health. If you need to customize the health checks, it would require custom development and is not recommended.

If you want to temporarily disable the healthcheck for stalethread you can use the below setting.

Owning Ruleset: Pega-Engine

Setting Purpose: monitor/health/disableChecks

Value: StaleThreadHealthCheck

Restart the server after the DSS change.

:warning: This is a GenAI-powered tool. All generated answers require validation against the provided references.

Pega Ping service FAQs

Check Webservices up or down

Health probe end point for Pega required

If either of you still need help I would suggest that you log a support incident via the MSP.

5

@MarijeSchillern Thank you for your answer.

6

@MarijeSchillern , thank you.