Digital Messaging: How to Get rid of Default Message "Thank you for your input" while we are returning to the DM from a Case Type

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1

HI all,

In pega digital messaging we are encountering this unexpected behavior:

  • each time a casetype which is triggered from the digital messaging reaches resolution, the chatbot answers with “Thank you for your input” even if there is no rule that forces it to do so

I have surveyed the various configurations of the chatbot but couldn’t manage to find anything that relates to our problem. Can anyone help us with this?

2

@MireilleDallaire is this a question your team could answer?

3

Hi @SayanR23

“Thank you for your input” response is driven by the default value of the pyConfirmationNote from the case type’s definition. Depending on your environment, it may not be enough to change/remove the value in the pyDefault of your case type as value can be overwritten at later stage. If it’s the case probably the easiest way to ensure that value is empty (or has different value) during the processing, will be to make it part of your flow by setting up property value or applying Data Transform on one of the connector between shapes.