I want to restrict searched member records data based on user access in Customer Service But when I try ABAC Read , as the search data is not optimized , not able to use it.
Another option is create search response list based on user access and show a message to user that he cannot access the record. Is it possible to customize or add a custom message in the search and select results.
Any other approach to do it? Obviously RBAC , I can try , but still asking.
@RameshSangili @MarcCheong @Kamil_Janeczek Could you please share if any insights on this?
Infinity '26 supports putting warning messages on Search and Select.
I need more clarity on what you mean by “I want to restrict searched member records data based on user access in Customer Service But when I try ABAC Read , as the search data is not optimized , not able to use it.”
For me, RBAC should work if you want to restrict results - though I don’t have experience with this in a Customer Service (and Common Data Model) context. So perhaps someone with expertise there can comment.
Thanks a lot for the response.
In customer service application , member search uses external member SOR to retrieve member records. When a member record is restricted to use by that specific CSR , system should hide the member data like member ID, name etc and inform the CSR he cannot proceed with that member record.
Searched records uses the OOTB common class ‘Common-LDM-Data-Search’ .As search results are not pega DB instances, ABAC and RBAC cannot prevent read/update of the search records.
