I have a requirement where we need to create a case as soon as we upload a outlook message as an attachment and click submit in constellation. The outlook message is saved in desktop as .msg file. Your valuable feedback will be of great help.
@RUDRADEEPSHi, can you explain a little bit more. Where the outlook message is uploaded as attachment? Are they uploaded to some case as attachment and when this happen you need to create some other case?
@Kamil Janeczek yes it will be uploaded as an attachment we attach the outlook message as an attachment to a case and it should create some other case.
@RUDRADEEPSthe fastest route is to create an attachment category for your emial message, add that in a view for the user to add (can be local action), and perform post processing.
@Kamil Janeczek I am fine if we can extract the msg attachment data and store it in different properties, lets say in the email there is a sender, maybe some currency value so as I upload the attachment I want to extract those values and store it in the properties of the same case.
@RonaldDeLignieunderstood can you kindly explain bit more on the post processing part as I thought to pick up the pyattachstream and decode it using the pega function and then use text analyzer to extract the data. Please advise if my thinking is correct or I am missing something.
@RUDRADEEPS your requirement was to create a case after uploading & submitting the flow action “upload a outlook message as an attachment and click submit in constellation”. So in your post-processing, you can start any activity you want / Queue something per attachment etc.
In that activity you can implement what you want (not constellation specific of course). Do note that msg is a proprietary format from Microsoft.