Case creation from Email channel

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Hello,

I set up an e-mail channel so that Pega creates a custom case whenever an e-mail is received. I noticed that Pega also generates a triage case (of class Work-Channel-Triage-Email) by default when an e-mail is received and it is resolved automatically when my custom case is created.

My problem is I can’t find a way to store in my custom case’s pyWorkPage the Email Triage pyID that was generated with it.

Is there any way to do this?

Thanks in advance,

Marco

2

For anyone interested, I found an OOTB data transform called pyAutoCreateCaseExt (of class Work-), whose status is set to “Available”, that does exactly what I needed: it allows you to pass down information from the automatic Triage Email case to my custom case.