Hello,
I’m trying to understand the features and limitations of the Process Fabric Hub. Does the Process Fabric Hub enable communications between the connected systems? For example if I have a Salesforce and ServiceNow systems set up through Process Fabric Hub, can they communicate with each other through the Process Fabric Hub?
@Daeyoung Kim The Pega Process Fabric Hub gathers assignments from multiple distributed remote applications and provides a unified user interface to manage work. However, it does not inherently enable direct communication between connected systems. For example, if Salesforce and ServiceNow are both connected to the Process Fabric Hub, they can publish work to the hub, but they do not communicate with each other through the hub. Each remote application has a separate life cycle that is managed independently.
The Pega Process Fabric Hub facilitates the connection and federation of work directly from one application to another, enabling the display, creation, and updating of Cases between Pega applications. For non-Pega applications, such as Salesforce and ServiceNow, the Process Fabric Hub can create, update, and retrieve data through APIs. This means that while the Process Fabric Hub can centralize tasks and data from these systems, it does not directly enable communication between Salesforce and ServiceNow. Instead, it allows analysts to access and complete tasks from these disparate applications without switching contexts multiple times during the workday, thereby saving time and increasing efficiency
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Pega Process Fabric Hub Connector for Salesforce Platform
Pega Process Fabric Hub in Customer Service
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@MarijeSchillern Thank you for the answer!