Calendar not appearing in date time input field

User Experience
,
1

We have a datetime input field in a section of our Perform harness.

If you arrive to the section through an Open Assignment action, you are not able to see the calendar used to select the date (no rows in the tracer and no lines of error in the logs) as if you never clicked on the calendar button.

If you close your browser and reopen it, and still the same section is presented to you, you can click and open the calendar.

We recently changed our portal from multi document to single document. Could this be the cause?
Is there something useful to check?

2

Hi @SilviaZ3, please check this link: In Chrome,calendar popover doesnot appear when user clicks on it | Pega

Also, is this issue associated to all browsers or specific to some?

Thanks,

Saurabh.

3

@SaurabhG7134

We experienced the issue in Chrome and Firefox.

We have no “Enable Touch Events” voice in chrome://flags/

4

@SilviaZ3 Yes, I too observed the same, looks like “Enable Touch Events” option for enabling/disabling “Touch events” is removed from Chrome in the latest versions. But strangely on checking most of the support articles provided by Pega, they all seem to be referring to this very option :frowning:

5

@SaurabhG7134

We opened an incident to the support (INC-205085)

6

@SilviaZ3

The issue was caused by a Manage Guided Tour action with hidden popup we used to jump in a certain point of the page.

We solved the issue flagging “dismiss tour” flag on the Manage Guided Tour action