Everyone is talking about AI agents.
Build more agents. Automate more work. Let them make decisions.
But I think we’re asking the wrong question.
It’s not how many agents you have it’s who’s orchestrating them.
In the enterprise, agents don’t work in isolation. They need to follow business rules, security policies, compliance requirements, and know when to bring a human into the loop.
That’s where workflow becomes so important.
To me, Pega isn’t just another AI platform—it’s the orchestration layer. It brings together AI agents, people, systems, and business rules into one governed process.
AI is only as valuable as the controls behind it.
The companies that get the most out of agentic AI won’t be the ones with the most agents. They’ll be the ones that can orchestrate them, govern them, and trust the outcomes.
I’m excited to see the industry moving beyond “more agents” to conversations about orchestration and governance. If you’re exploring agentic AI in the enterprise, Pega’s approach to Agentic Orchestration and Process Fabric is worth a look.