Adding CC Mails to the automatic reply sent from Email Bot

General
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1

Hi All,

I have a requirement like How to add CC Mails to the automatic reply sent from Email Bot

Regards,

Mamatha Adiraju

2

@Mamatha Adiraju

Hi Mamatha,

you’ll need to customize the email generation process to include CC recipients. This typically involves using Pega’s Email Correspondence rules to construct the email message. In the Email Correspondence rule, you can specify CC recipients by adding them to the “cc” field in the email header. You can provide static email addresses or dynamically calculate them based on case data or other contextual information.Once you’ve configured the automatic response with CC recipients, test the functionality thoroughly to ensure that emails are sent out correctly with the desired CC recipients included.