I am working with our license manager and he advised me to reach out to support for help. I am not able to access the link to request for docker images on my support portal software center.
@LaelO16918799 Pelase clarify and show us the screen where you are trying to “.. access the link to request for docker images”
if this is a question about access to My Pega → My Software. then likely the licensed company’s Account Administrator has not affiliated you to their company, and therefore you do not have the Access Role required to view My Software. tab.
Please read our FAQ pages:
My Support Portal Frequently Asked Questions
The New Software Download Experience in My Pega is Live!
My Pega Frequently Asked Questions
Pega-provided Docker images > Requesting access to Pega-provided Docker im
To request access to Pega-provided Docker images, follow these steps:
- Navigate to My Pega and log in with your credentials.
- In the header of the page, click Software > My Software.
- In the Explore More @ Pega panel on the right, click Run the Pega Platform in a container.
- Send the request, and you will receive a confirmation message and an access key via email.
If you are unable to access the link, ensure that you are affiliated with your organization correctly.
—> Contact your Support Contact Administrator (SCA) to set up access. If the issue persists, log a support INCIDENT via the MSP.
For more details, refer to the credentials management and ensure your account is properly set up to access the required resources
