We are opening a Case by clicking the Case Link in the Pea OOTB “pyCaseBreadCrumbInner” section on the Top Right of the Harness.
Case opens in a pop-up window and all details are loaded.
However, an “Access Control” warning is also displayed.
On clicking the Warning button, shows teh below error message:
“Error: You lack access required to execute HTML @baseclass • LogFileDownload.”
This HTM rule has teh privilege “OpenDeveloperForm”
Even after adding this privilege - the error persists.
Same issue is reported in the below link and solution has been provided. Hope this will fix your issue.
@HariKumarMP
This issue related to security Prevlieges in the pega environment. This app is not able to load the logfiles in this case.
please have a check here
@HariKumarMP - As per the configurations it should load the case on same screen as per the OOTB. If its opening in pop up window then on the main screen portal harness is not holding dynamic container in the harness center content section. Add the dynamic container to fix the issue and when the case loads on parent section the issue wont be seen.
If the button configurations on section pyCaseBreadCrumbInner is customized, share us the details.
Thank you.
@Priyanka Boga
The Cases open on the same screen when we login as usual and work on the application.
We have a scenario - where we are calling an activity and using teh Show-Harness method to display the Review Harness.
It is when user clicks on the Parent case link on this Review Harness, that Cases are opening in a new window/pop-up and we see the Access Control rule warning.
@HariKumarMP - Making the when rule pyShowSecureFeatureWarning to false is not recommended one. We have one more when condition pyBlockUnregisteredRequests will block the functionality and will show blank screen or will be seeing 403 error on screen.
Its best to find the root cause and add the solution instead of suppressing the when rule. This will compromise the security.
Thank you.
@HariKumarMP create when condition and use .pyShowSecureFeatureWarnings = False
@Priyanka Boga Where can we add the dynamic container? Could you please elaborate? I am also facing the same issue and don’t want to set the when rule to false
