# \#engagement-channels **URL:** https://forums.pega.com/tag/engagement-channels/65.md [Latest](https://forums.pega.com/latest.md) · [Categories](https://forums.pega.com/categories.md) · [Tags](https://forums.pega.com/tags.md) --- ## [Switching portals and access groups in Constellation](https://forums.pega.com/t/switching-portals-and-access-groups-in-constellation/9233)
**Author:** [@MarcCheong](https://forums.pega.com/u/MarcCheong)\ **Replies:** 9\ **Last updated:** [September 10, 2026, 6:39pm UTC](https://forums.pega.com/t/switching-portals-and-access-groups-in-constellation/9233 "2026-09-10T18:39:54Z")
Why Pega provides numerous configuration options for Users (Operators), including the ability to configure multiple access groups, portals and landing pages. In Traditional UI, an ability to switch between Portals and Ac… --- ## [Data model for incoming email related to case](https://forums.pega.com/t/data-model-for-incoming-email-related-to-case/11890)
**Author:** [@Will\_Cho](https://forums.pega.com/u/Will_Cho)\ **Replies:** 2\ **Last updated:** [May 6, 2026, 12:26pm UTC](https://forums.pega.com/t/data-model-for-incoming-email-related-to-case/11890 "2026-05-06T12:26:03Z")
Hi, i’m creating a case for an incoming email. When I open the case, it displays like the screenshot below. My question is where can I find the email data in the clipboard such as subject and body? How is the incoming… --- ## [Document Location for Attachment uploaded through Digital Messaging Channel (WhatsApp)](https://forums.pega.com/t/document-location-for-attachment-uploaded-through-digital-messaging-channel-whatsapp/10173)
**Author:** [@ManmohanJangid](https://forums.pega.com/u/ManmohanJangid)\ **Replies:** 1\ **Last updated:** [November 13, 2025, 3:18am UTC](https://forums.pega.com/t/document-location-for-attachment-uploaded-through-digital-messaging-channel-whatsapp/10173 "2025-11-13T03:18:41Z")
I am trying to create an integration between WhatsApp and Pega using Digital Messaging Channel and Twilio. I see that messages are getting passed from WhatsApp to Pega and case is getting created with create\_case comman… --- ## [Issues with Pega Web Embed](https://forums.pega.com/t/issues-with-pega-web-embed/7300)
**Author:** [@danielg0987](https://forums.pega.com/u/danielg0987)\ **Replies:** 8\ **Last updated:** [February 14, 2025, 9:04am UTC](https://forums.pega.com/t/issues-with-pega-web-embed/7300 "2025-02-14T09:04:09Z")
Hi All, I am facing this issue when load my web embed on a web (localhost), Any idea how to fix it? --- ## [Standard Work Portals not loading up](https://forums.pega.com/t/standard-work-portals-not-loading-up/8088)
**Author:** [@StefanJ](https://forums.pega.com/u/StefanJ)\ **Replies:** 13\ **Last updated:** [September 24, 2024, 5:07pm UTC](https://forums.pega.com/t/standard-work-portals-not-loading-up/8088 "2024-09-24T17:07:40Z")
Hi all, in one of our apps built on Constellation, we are facing the issue that none of our standard work portals (including Pega’s OOTB Web Portal) is loading. I’ve checked the URL settings and tried all available solut… --- ## [Use of placeholders in treatments and related limitations](https://forums.pega.com/t/use-of-placeholders-in-treatments-and-related-limitations/8170)
**Author:** [@FrancescaI2720](https://forums.pega.com/u/FrancescaI2720)\ **Replies:** 1\ **Last updated:** [September 9, 2024, 3:50pm UTC](https://forums.pega.com/t/use-of-placeholders-in-treatments-and-related-limitations/8170 "2024-09-09T15:50:14Z")
Hello, I’m working on configuring treatments (both web and SMS) in Pega, and the client has requested to include placeholders using fields from tables that do not belong to the primary context. I understand that this re… --- ## [How to enable Pega Webchatbot in the portal](https://forums.pega.com/t/how-to-enable-pega-webchatbot-in-the-portal/5986)
**Author:** [@Deba2512](https://forums.pega.com/u/Deba2512)\ **Replies:** 3\ **Last updated:** [August 22, 2024, 12:35pm UTC](https://forums.pega.com/t/how-to-enable-pega-webchatbot-in-the-portal/5986 "2024-08-22T12:35:41Z")
This is a step by step process how to create Pega webchatbot and how to enable the same in the Pega portal. How to create WebChatBot in Pega (PE 8.7) Create a Case Type WebChatBot. Create a Digital Messaging channel (… --- ## [SubjectID definition and behaviour](https://forums.pega.com/t/subjectid-definition-and-behaviour/7961)
**Author:** [@AndrewW40](https://forums.pega.com/u/AndrewW40)\ **Replies:** 1\ **Last updated:** [August 15, 2024, 1:52pm UTC](https://forums.pega.com/t/subjectid-definition-and-behaviour/7961 "2024-08-15T13:52:08Z")
Hi Team, I wanted to clarify my understanding of SubjectID and SubjectType. My understanding was that the the SubjectType reflected the ContextName of the interaction and the SubjectID would be the unique identifier of… --- ## [Treatment Eligibility](https://forums.pega.com/t/treatment-eligibility/7746)
**Author:** [@SilviuStefan](https://forums.pega.com/u/SilviuStefan)\ **Replies:** 6\ **Last updated:** [July 11, 2024, 3:53pm UTC](https://forums.pega.com/t/treatment-eligibility/7746 "2024-07-11T15:53:12Z")
I have a requirement where I need to use a strategy in the treatment eligibility for a specific default action. The requirement is that if a customer is not eligible for any action we need to display on the web a Defaul… --- ## [How to pass captured values from Pega Web mashup to Pega platform application ?](https://forums.pega.com/t/how-to-pass-captured-values-from-pega-web-mashup-to-pega-platform-application/6313)
**Author:** [@KaushikGhosh](https://forums.pega.com/u/KaushikGhosh)\ **Replies:** 1\ **Last updated:** [April 8, 2024, 6:28am UTC](https://forums.pega.com/t/how-to-pass-captured-values-from-pega-web-mashup-to-pega-platform-application/6313 "2024-04-08T06:28:03Z")
I am trying to pass the captured values from Pega Web mashup to Pega platform application. I am using “Data Instance First” design pattern. I am using “Display a page” action to capture the data in a web mashup. I want t… --- ## [Campaign email is not getting sent](https://forums.pega.com/t/campaign-email-is-not-getting-sent/3326)
**Author:** [@Bharat\_Rathore](https://forums.pega.com/u/Bharat_Rathore)\ **Replies:** 10\ **Last updated:** [September 25, 2023, 9:45pm UTC](https://forums.pega.com/t/campaign-email-is-not-getting-sent/3326 "2023-09-25T21:45:38Z")
Hi All, I have setup email account and its working with CaseType(Getting email while creating case or at any specific steps ) and working with seedList or Test Message on Flow. But not getting while running campaign - … --- ## [Step by step Kafka implementation](https://forums.pega.com/t/step-by-step-kafka-implementation/4776)
**Author:** [@Deba2512](https://forums.pega.com/u/Deba2512)\ **Replies:** 0\ **Last updated:** [July 16, 2023, 12:27pm UTC](https://forums.pega.com/t/step-by-step-kafka-implementation/4776 "2023-07-16T12:27:59Z")
Hi all, This is a simple POC on how you can configure Kafka in Pega. Scenario 1: Kafka as producer and Pega as consumer Scenario 2: Pega as producer and Kafka as consumer Steps are in the below link: https://mypegap… --- ## [Does Pega helm chart support cassandra 0.13.3?](https://forums.pega.com/t/does-pega-helm-chart-support-cassandra-0-13-3/4730)
**Author:** [@SunshineL](https://forums.pega.com/u/SunshineL)\ **Replies:** 1\ **Last updated:** [July 7, 2023, 11:09am UTC](https://forums.pega.com/t/does-pega-helm-chart-support-cassandra-0-13-3/4730 "2023-07-07T11:09:58Z")
My helm-charts is using cassandra 0.13.3. Is Pega helm-chart also support it? Where I can download Pega helm chart cassandra 0.13.3? --- ## [Step by step process, How to integrate with JFrog Artifactory](https://forums.pega.com/t/step-by-step-process-how-to-integrate-with-jfrog-artifactory/4417)
**Author:** [@Deba2512](https://forums.pega.com/u/Deba2512)\ **Replies:** 0\ **Last updated:** [May 5, 2023, 7:10am UTC](https://forums.pega.com/t/step-by-step-process-how-to-integrate-with-jfrog-artifactory/4417 "2023-05-05T07:10:00Z")
Step by step process to integrate JFrog Artifactory. JFrog Artifactory is a repository manager that supports all available software package types, enabling automated continous integration and delivery. In this POC I hav… --- ## [Mashup doesn't work correctly within Harness](https://forums.pega.com/t/mashup-doesnt-work-correctly-within-harness/4183)
**Author:** [@GAVINHSU](https://forums.pega.com/u/GAVINHSU)\ **Replies:** 2\ **Last updated:** [March 30, 2023, 5:22am UTC](https://forums.pega.com/t/mashup-doesnt-work-correctly-within-harness/4183 "2023-03-30T05:22:58Z")
We need to embed Mashup code into another PEGA applicaiton’s harness. The Mashup was tested OK with a static HTML, but it’s not working with PEGA’s harness. Generally, the problem is with the Mashup size. With the sta… --- ## [MQ impact when upgrading from 8.2.5 to 8.7](https://forums.pega.com/t/mq-impact-when-upgrading-from-8-2-5-to-8-7/2862)
**Author:** [@Nirushiya](https://forums.pega.com/u/Nirushiya)\ **Replies:** 2\ **Last updated:** [July 11, 2022, 7:58am UTC](https://forums.pega.com/t/mq-impact-when-upgrading-from-8-2-5-to-8-7/2862 "2022-07-11T07:58:40Z")
Hi, We are starting upgrade from 8.2.5 to 8.7. I Saw an article that is mentioned that After upgrade to 8.6, connect MQ rule do not work. To resolve this issue it was mentioned to set the DSS below. “mq/pmo” = 0 “mq/g… --- ## [How to send an email using send email smartshape and choosing an specific attachment in the case](https://forums.pega.com/t/how-to-send-an-email-using-send-email-smartshape-and-choosing-an-specific-attachment-in-the-case/2087)
**Author:** [@CarlosV16731470](https://forums.pega.com/u/CarlosV16731470)\ **Replies:** 1\ **Last updated:** [January 15, 2022, 1:49am UTC](https://forums.pega.com/t/how-to-send-an-email-using-send-email-smartshape-and-choosing-an-specific-attachment-in-the-case/2087 "2022-01-15T01:49:45Z")
I’m trying to send an specific attachment in my case, I see the options to choose what attachments to send in the email and there is a drop down with two options available: either send all email on a category or a field.…