We are in '24.2.3 I have followed the link below and validated that the When rule pyShowCaseSetting is returning true. Despite this, the Archival configuration section is not displayed in the Case Type rule. If, instead, I perform a private edit of pyDefault in Pega-Case-Settings-ArchivalPolicy an…

@MartiGruart In 24.2.x, the supported place to manage a case type’s archival policy (for Traditional UI) is the Data-Retention-Policy instance, not a private edit of the case settings rules. That policy is what the platform actually uses to decide when resolved cases become eligible for archiving, e…

@Sairohith Thank you for your response. That is mentioned on the link below “To view Case archiving and data retention policies that are already defined for Case Types, open the Data-Retention-Policy class in the Application Explorer.” ref: https://docs.pega.com/bundle/platform-242/page/platform/sy…

@MartiGruart To set up archiving you need to open the Case Type. Go to the settings and click on Archival on that case type. click the checkbox Enable archival and enter the number of days you need. Save the case type changes. Pega will automatically create the corresponding Data-Retention-Poli…

@Sairohith that is clear, thank you. As I mentioned on my original post, the Archival configuration section is not displayed in the Case Type rule: Not in Designer Studio and not in App Studio. If, instead, I perform a private edit of pyDefault in Pega-Case-Settings-ArchivalPolicy and set .pyShowIn…

@MartiGruart No, a private edit on Pega-Case-Settings-ArchivalPolicy.pyDefault is not the right way to enable this. If the Archival section is not showing in your Case Type, set it up by creating the policy record directly. In Dev Studio, use Create to create an Archival Policy (Data-Retention-Po…

Thank you Piyush. We did that, but the button was not enabled. We did use the workarround we found, but would be good to understand how to get that button enabled, properly.

What is the right way to access Case Type Archival Configuration in 24'4 with Traditional UI?

General

PiyushS91 (Piyush Sinha) April 16, 2026, 4:31pm 7

Hi @MartiGruart -
How did you fixed this issue ?
Create option is disabled in the Data-Retention-Policy class and Archive option is not visible in Case Type as well.

I can see below article says to specialize the when rule .

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What is the right way to access Case Type Archival Configuration in 24'4 with Traditional UI?

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