what does a Triangle icon inside a circle mean in a decision shape as below image
@MaxonL16591286 : It means that a ticket is added to the decision shape.
@MaxonL16591286 Hi, The triangle shape means that there is a ticket added to that shape. Ticket is like a Goto statement, if we raise a ticket in PEGA we are asking the system to goto a specific within the flow or process.
@SrinidhiM
Thanks for prompt response, would you like to share some doc about “ticket”, as I have no idea about it.
Thanks.
This means you have tickets configured to jump to this shape in the flow.
Have a look on this article, this has detailed explanation on the usage of tickets.
@MaxonL16591286 Hi Can you check the below links
https://support.pega.com/discussion/explanation-tickets-and-appropriate-usage-flow