# Unable to see case refresh option under case actions

**URL:** <https://forums.pega.com/t/unable-to-see-case-refresh-option-under-case-actions/8789>\
**Category:** General\
**Tags:** 23-1-4, pega-academy, pega-platform\
**Created:** [December 31, 2024, 9:36am UTC](https://forums.pega.com/t/unable-to-see-case-refresh-option-under-case-actions/8789 "2024-12-31T09:36:58Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![ArnabS68](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/arnabs68/32/3920_2.png) [@ArnabS68](https://forums.pega.com/u/ArnabS68)\
**Post date:** [December 31, 2024, 9:36am UTC](https://forums.pega.com/t/unable-to-see-case-refresh-option-under-case-actions/8789/1 "2024-12-31T09:36:58Z")

</div>

In Pega Infinity '23.1.4 version (In a Pega run instance in PDN exercise- [Creating a custom business report | Pega Academy](https://academy.pega.com/challenge/creating-custom-business-report/v6?)), I am unable to see the case refresh option under case actions. By default, after creating a new case type I am seeing only Follow, Edit details and Change stage (the last 2 being optional actions). Can anyone please tell me why the Actions-\>Refresh option (which was present in Pega 8.x versions) is not available here? Is it no longer supported?

 ![Pega case refresh action not showing.png](https://pega1.discourse-cdn.com/pega/original/1X/d95f71a72d72a4044f0d23391826ee438f3d75b2.png)

---

<div class="post-metadata">

**Author:** ![Bhumireddy](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/bhumireddy/32/22406_2.png) [@Bhumireddy](https://forums.pega.com/u/Bhumireddy)\
**Post date:** [December 31, 2024, 3:00pm UTC](https://forums.pega.com/t/unable-to-see-case-refresh-option-under-case-actions/8789/2 "2024-12-31T15:00:18Z")

</div>

Hi @ArnabS68,

Did you select Case Type → **Standard (Using Constellation technology) ?**

Standard and Questionnaire we can able to Refresh and other actions under Actions Tab of the Case

Only **Standard (Using Constellation technology)** we can’t see, we can only 3 options as you mentioned above.

Do you have any thoughts on this ? @Kamil Janeczek , @RichardMarsot

 ![Case Type.jpg](https://pega1.discourse-cdn.com/pega/original/2X/8/80ced77c09395c0584bb6898a81a0660cfd804a1.jpeg)

**​​​​​​​**

 ![Case Type1.jpg](https://pega1.discourse-cdn.com/pega/original/2X/5/50e6871104aea3a12d0847c562d8b76aac968ced.jpeg)

**Thanks,**

**​​​​​​​Ashok**

---

<div class="post-metadata">

**Author:** ![RichardMarsot](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/richardmarsot/32/23105_2.png) [@RichardMarsot](https://forums.pega.com/u/RichardMarsot)\
**Post date:** [December 31, 2024, 3:15pm UTC](https://forums.pega.com/t/unable-to-see-case-refresh-option-under-case-actions/8789/3 "2024-12-31T15:15:30Z")

</div>

@Bhumireddy this is correct - Refresh case is only supported in Traditional UI and is NOT supported in Constellation UI - you can refresh the case by clicking on the reload button in your browser. For the screenshot - you are using Constellation UI

---

<div class="post-metadata">

**Author:** ![ArnabS68](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/arnabs68/32/3920_2.png) [@ArnabS68](https://forums.pega.com/u/ArnabS68)\
**Post date:** [January 9, 2025, 4:29am UTC](https://forums.pega.com/t/unable-to-see-case-refresh-option-under-case-actions/8789/4 "2025-01-09T04:29:14Z")

</div>

@Bhumireddy Yes, I selected Constellation.