Unable to open Work Object in Perform mode on click of WOlink correspondence fragment in the triggered email

General
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We had a requirement from business to open work object directly from the email that was triggered to a user. For this we have tried using wolink correspondence fragment which is OOTB rule suggested by Pega but it didn’t work. So we customized the wolink to some extent to open work object on click of link but the problem was it worked for native URL but not for SSO URL. Please find the customization in the attached snippet. Currently we are looking for any suggestions to achieve it more simpler for both native and sso url’s or can suggest the code for SSO URL to customize.

WOLINK.txt (1.39 KB)

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@ZANNAVARAPUR16632790 To open a work object in Perform mode from an email link, ensure you pass the assignment key (Assign- pzInsKey) to the InsHandle parameter. Customize the URL to include SSO authentication details and the necessary parameters for opening the assignment.

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Can’t open work object using email

Open case from Email URL (DSS)

Open Assignment with sharable Link.

If you need further help you may want to log a support ticket via the MSP if the product is not working as documented