Hi Team,
I am unable to open my software page(blank) in digital delivery (download software) option.
We have cleared the cache/temp from browser. screenshot attached
Kindly suggest.
Thanks,
Prasenjit
@PrasenjitK if you have multiple accounts or are registered with an invalid domain name you may need to enlist the help of our Accounts team. Their email address: [email protected]
If you believe your email domain is correct, please rreach out to the Account Administrator in MSP within your organization to set up access.
Note: The My Software feature is available for company emails only. Update your primary email to your company email and reach out to your Account Administrator in MSP to get access.
Below are the steps which need to be followed to resolve this issue.
- Contact the Account Administrator of your organization who can help in affiliating you with the account.
- If you are not aware of an Account Administrator consult your manager.
- If your manager is also not aware contact your colleague or someone else in your organization who is able to download Pega software who helps in providing the Account Administrator of your organization.
Please follow the instructions on both the Community Accounts FAQ and the My Pega FAQ page in order to check you have verified all the steps.
@Bhumireddy I tried to open the link but the issue is same still now.
Thanks,
Prasenjit
@MarijeSchillern I have only one account and I was able to download pega software.
I checked for access for Pega docker container and my pega software download page blank and I also did not receive the access key. Kindly suggest.
Hi @PrasenjitK
Can you try and open below link
https://my.pega.com/mypegaprd/PRAuth/SSO/MyPega/MySoftware
I hope this will help you,
Thanks,
Ashok
@PrasenjitK please contact our accounts team as suggested.