Unable to Launch BankerInsight.exe from Pega Robot Studio on Windows 11 25H2

General
1

Hi Pega Community,

I am facing an issue while launching and interrogating the BankerInsight Windows application from Pega Robot Studio.

Environment Details:

  • OS: Windows 11 Home Single Language
  • Windows Version: 25H2
  • OS Build: 26200.9457
  • Application: BankerInsight.exe
  • Application Path: C:\rpa\BankerInsight\BankerInsight.exe

Pega Robot Studio Configuration:

  • Path: C:\rpa\BankerInsight\BankerInsight.exe
  • StartMethod: Start
  • StartOnProjectStart: True

When I try to launch the application from Pega Robot Studio, I receive the following error:

Unable to start process BankerInsight.exe. Start process injected C:\rpa\BankerInsight\BankerInsight.exe failed.

The BankerInsight.exe launches successfully when started manually from Windows Explorer, but it fails when launched through Pega Robot Studio.

Could anyone please help me identify the root cause and provide the recommended resolution?

Specifically, I would like to understand whether this could be related to:

  • Windows 11 25H2 compatibility
  • Pega Robot Studio version
  • Pega Native Foundation (PNF)
  • Recent Windows updates
  • Windows Defender/EDR or security policies
  • Any specific configuration required for Windows application process injection

I have attached screenshots showing my Windows version, Pega Robot Studio configuration, and the exact error message for reference.

Any guidance or recommended solution would be greatly appreciated.

Thanks in advance for your support.

2

Hi,

It sounds like you are experiencing the issue described in:

I would recommend opening an INC so that our support team can assist you in resolving this issue.