# Unable to find Knowledge Buddy chat icon and Ask Buddy widgets in the Knowledge Buddy portal (Pega Labs) **URL:** \ **Category:** User Experience\ **Tags:** 24-1, conversational-channels, user-experience, constellation, system-architect, generative-ai\ **Created:** [October 4, 2024, 8:08am UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401 "2024-10-04T08:08:38Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![SaiManojT5983](https://avatars.discourse-cdn.com/v4/letter/s/c6cbf5/32.png) [@SaiManojT5983](https://forums.pega.com/u/SaiManojT5983)\ **Post date:** [October 4, 2024, 8:08am UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/1 "2024-10-04T08:08:38Z")
In the Knowledge Buddy portal, we are unable to see the Knowledge Buddy **chat icon** that usually appears on the **bottom right corner** to directly **test** any buddy in the portal. ![KB Chat Icon missing.png](https://pega1.discourse-cdn.com/pega/original/2X/e/e74dcbc10122c9ddb61278b07170911213255599.png) Also the **Ask Buddy** widget is absent in the home landing page of the portal. ![Ask Buddy Widget missing.png](https://pega1.discourse-cdn.com/pega/original/2X/f/f3716d02b57e7ec63e2bc290820ded23313d905a.png) Earlier when working with Knowledge Buddy both these features were available on the portal screen but now we are not able to find them. We did not make any changes to the access role configurations deliberately so failling to understand what prompted this lack of visibility. We are using the **KnowledgeBuddy:Admins** access group to access this portal which has the following configuration ![KB Admin AG portals.png](https://pega1.discourse-cdn.com/pega/original/2X/b/b7024367ea33d3329557c9017bfe6d735cafacb8.png) ![KB Admin Roles.png](https://pega1.discourse-cdn.com/pega/original/2X/f/f20b8573899b9a54178be1319a79b2ea70d7b9e6.png) Although it has all the Admin level roles, we are unable to find the features needed to validate the knowledge buddy in the buddy portal. To debug the UI the Developer Toolbar is also not available as the portal uses Constellation framework. If anyone is aware of what the problem could be or have any ideas to debug, please help us out. ---
**Author:** ![MarijeSchillern](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marijeschillern/32/23321_2.png) [@MarijeSchillern](https://forums.pega.com/u/MarijeSchillern)\ **Post date:** [October 4, 2024, 11:46am UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/2 "2024-10-04T11:46:21Z")
@SaiManojT5983 there is a section in the documentation: [Troubleshooting Knowledge Buddy](https://docs.pega.com/bundle/knowledge-buddy/page/knowledge-management/implementation/troubleshoot-api.html) What kind of [Knowledge Buddy implementation](https://docs.pega.com/bundle/knowledge-buddy/page/knowledge-buddy/implementation/implementation-types.html) do you use? You can find the documentation on how to configure the Knowledge Buddy widget at the following URL: [Configuring the Knowledge Buddy widget]([Pegasystems Documentation](https://docs.pega.com/bundle/knowledge) buddy/page/knowledge buddy/implementation/configure knowledge buddy widget.html) [Knowledge Buddy with non-integrated Pega applications](https://docs.pega.com/bundle/knowledge-buddy/page/knowledge-buddy/implementation/setup-other-pega-apps.html) Can you provide screens showing the enabled components? [Pega Knowledge Buddy](https://academy.pega.com/mission/pega-knowledge-buddy/v1) (Pega Academy training). @JamesCarstairs could you offer any advice? ---
**Author:** ![SaiManojT5983](https://avatars.discourse-cdn.com/v4/letter/s/c6cbf5/32.png) [@SaiManojT5983](https://forums.pega.com/u/SaiManojT5983)\ **Post date:** [October 5, 2024, 12:34pm UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/3 "2024-10-05T12:34:12Z")
@MarijeSchillern We have a **non-integrated pega application on constellation** with which we are integrating Knowledge Buddy. For content ingestion we are using **Pega Knowledge Management** platform. However, the problem I reported in the earlier question is observed not in the integrated application or Pega KM but in the Knowledge Buddy portal itself linked with the **Knowledge Buddy** application. Here is a snap of the operator we are using to access the Knowledge Buddy application by adding the **KnowledgeBuddy:Admins** access group: ![Access group list for operator.png](https://pega1.discourse-cdn.com/pega/original/2X/2/219bb8897bd4712311b724c6916d6f705339cbf3.png) With that said, here is a snap of the application definition with which we are integrating the knowledge buddy by adding **KnowledgeBuddyGadget** and **PegaKnowledgeGadget** components ![application definition rule.png](https://pega1.discourse-cdn.com/pega/original/2X/d/dfbcc3d05be996f198cd88b6415a234d9087d706.png) We followed the steps mentioned in the documentation at the time of application creation and the Knowledge Buddy portal functioned as expected too, but we are observing this issue now. Please let me know if any additional info would help in understanding the issue. Thank you! ---
**Author:** ![MarijeSchillern](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marijeschillern/32/23321_2.png) [@MarijeSchillern](https://forums.pega.com/u/MarijeSchillern)\ **Post date:** [October 7, 2024, 8:45am UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/4 "2024-10-07T08:45:37Z")
@SaiManojT5983 I tagged the Blueprint team above, but if you get no response I would suggest that you log this as a support incident via the [MSP](https://msp.pega.com/). Please provide the INC id here so that we can help track it. ---
**Author:** ![PriyankarG](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/priyankarg/32/3027_2.png) [@PriyankarG](https://forums.pega.com/u/PriyankarG)\ **Post date:** [October 24, 2024, 8:52am UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/5 "2024-10-24T08:52:15Z")
@SaiManojT5983 Hi Manoj, I am also facing the same issue now. Have you able to resolved this issue. It was working perfectly till 2weeks back and now we don’t have the chat icon as well as on the configured application we are not getting any response form the buddy. Please let me know ---
**Author:** ![MarijeSchillern](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marijeschillern/32/23321_2.png) [@MarijeSchillern](https://forums.pega.com/u/MarijeSchillern)\ **Post date:** [October 24, 2024, 12:02pm UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/6 "2024-10-24T12:02:34Z")
@SaiManojT5983 I can see that you are in the process of logging INC-B42452. Please keep us posted here with the progress so that we can update this forum post with the final solution. ---
**Author:** ![SaiManojT5983](https://avatars.discourse-cdn.com/v4/letter/s/c6cbf5/32.png) [@SaiManojT5983](https://forums.pega.com/u/SaiManojT5983)\ **Post date:** [October 24, 2024, 3:02pm UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/7 "2024-10-24T15:02:28Z")
@MarijeSchillern @PriyankarG We have our Gen AI products provisioned through Pega Labs, so we raised a ticket for our corresponding Pega Labs team to look into the issues but received no response so far. However, we noticed recently that the Knowledge Buddy chat (playground) icon is appearing whenever we open a Knowledge Buddy case although we don’t know how it was fixed. Will let you know as and when we get an update on the other issues as well. ---
**Author:** ![PriyankarG](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/priyankarg/32/3027_2.png) [@PriyankarG](https://forums.pega.com/u/PriyankarG)\ **Post date:** [October 25, 2024, 10:10am UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/8 "2024-10-25T10:10:57Z")
@SaiManojT5983 For me even after opening a knowledge buddy case it’s that chatpop is not coming ---
**Author:** ![MarijeSchillern](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marijeschillern/32/23321_2.png) [@MarijeSchillern](https://forums.pega.com/u/MarijeSchillern)\ **Post date:** [November 1, 2024, 11:23am UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/9 "2024-11-01T11:23:37Z")
@SaiManojT5983 please can you give me the Pega Labs TICKET- number that you logged for this? ---
**Author:** ![MarijeSchillern](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marijeschillern/32/23321_2.png) [@MarijeSchillern](https://forums.pega.com/u/MarijeSchillern)\ **Post date:** [October 25, 2024, 11:42am UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/10 "2024-10-25T11:42:50Z")
@SaiManojT5983 As far as I’m aware, Pega Knowledge Buddy is a licensed product and requires provisioning of a Vector database (VDB). It is only available for customers on Cloud 3. Therefore it cannot be installed on a Community Edition lab without a license. [Not able to download/find Pega Knowledge Buddy Gadget in Market Place](https://support.pega.com/question/not-able-downloadfind-pega-knowledge-buddy-gadget-market-place) [Optional: Implementing the Pega Knowledge widget in Pega Constellation applications](https://docs.pega.com/bundle/knowledge-management/page/knowledge-management/implementation/implement-knowledge-widget.html) [Pega Knowledge Buddy](https://support.pega.com/question/pega-knowledge-buddy) However I understand that you already have provisioned GenAI/ Knowledge Buddy therefore the above may not be relevant to you. I see that INC-B42452 was closed as indeed you are running on Pega Labs and therefore this question should have been directed to them from the start as your question does not relate to Enterprise Software. Pega Labs maintains a Community Space ([https://community.pega.com/pega-labs](https://community.pega.com/pega-labs)) . You can post the question with them directly. @JamesCarstairs @Srivani @muchs can you confirm that you are working together on this question? ---
**Author:** ![SaiManojT5983](https://avatars.discourse-cdn.com/v4/letter/s/c6cbf5/32.png) [@SaiManojT5983](https://forums.pega.com/u/SaiManojT5983)\ **Post date:** [November 1, 2024, 1:23pm UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/11 "2024-11-01T13:23:07Z")
@MarijeSchillernTICKET-0617 is the ticket number on Pega Labs ---
**Author:** ![MarijeSchillern](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marijeschillern/32/23321_2.png) [@MarijeSchillern](https://forums.pega.com/u/MarijeSchillern)\ **Post date:** [November 1, 2024, 2:46pm UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/12 "2024-11-01T14:46:12Z")
Thank you @SaiManojT5983. I can see that you mentioned that the Knowledge Buddy chat icon has now appeared again. I believe the Labs team will continue to look into the remaining issues, namely: 1. Now able to see only the Knowledge Buddy chat icon but not the **Ask Buddy** widget on the home page of the Knowledge Buddy portal. 2.When you try to create an implementation application built on Knowledge Buddy application, an error is observed (I do not have the details of the exact error as I do not have access to Labs). → Please continue to work with our Pega Labs team. @JamesCarstairs [Knowledge Buddy Implementations](https://docs.pega.com/bundle/knowledge-buddy-241/page/knowledge-buddy/implementation/implementation-types.html) 1. Create an implementation application for Pega Knowledge Buddy. See [Creating an implementation application](https://docs.pega.com/bundle/knowledge-buddy-241/page/knowledge-buddy/implementation/create-implementation-app-wizard.html). 2. Create data sources in the Knowledge Buddy portal. See [Creating a data source](https://docs.pega.com/bundle/knowledge-buddy-241/page/knowledge-buddy/implementation/create-datasources.html). 3. Ingest content to the data source. You can do this by using the Ingestion API or the KnowledgeBuddyGadget. 4. Integrate Knowledge Buddy with your application. See [Knowledge Buddy with non-integrated Pega applications](https://docs.pega.com/bundle/knowledge-buddy-241/page/knowledge-buddy/implementation/setup-other-pega-apps.html#tsk-setup-other-pega-apps). 5. Create a Knowledge Buddy and begin asking questions. See [Creating a Knowledge Buddy](https://docs.pega.com/bundle/knowledge-buddy-241/page/knowledge-buddy/implementation/create-knowledge-buddy.html). ---
**Author:** ![SaiManojT5983](https://avatars.discourse-cdn.com/v4/letter/s/c6cbf5/32.png) [@SaiManojT5983](https://forums.pega.com/u/SaiManojT5983)\ **Post date:** [November 1, 2024, 4:34pm UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/13 "2024-11-01T16:34:45Z")
@MarijeSchillern Thank you very much for the update ---
**Author:** ![PriyankarG](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/priyankarg/32/3027_2.png) [@PriyankarG](https://forums.pega.com/u/PriyankarG)\ **Post date:** [November 4, 2024, 9:01am UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/14 "2024-11-04T09:01:44Z")
@MarijeSchillern Hi, The fix suggested to us by Partner support team is to resave the “ConstellationSvcURL” which will mke the chat icon appear again ---
**Author:** ![MarijeSchillern](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marijeschillern/32/23321_2.png) [@MarijeSchillern](https://forums.pega.com/u/MarijeSchillern)\ **Post date:** [November 15, 2024, 11:34am UTC](https://forums.pega.com/t/unable-to-find-knowledge-buddy-chat-icon-and-ask-buddy-widgets-in-the-knowledge-buddy-portal-pega-labs/8401/15 "2024-11-15T11:34:35Z")
@PriyankarG has your remaining issue been resolved by our PegaLabs support team in TICKET-0617?