Enjoyed this article? See more similar articles in :fire::fire::fire: Pega Gen AI Cookbook - Recipes :fire::fire::fire: series Organizations receive critical business information in many formats, including documents, call recordings, customer voice notes, interviews, and video submissions. While tr…

It’s really nice feature helps lot to non native speakers who can record there voice or video and share to the case attachment. I assume it will break language barriers as well.

@RameshSangili - Can you please share the steps to configure this feature if possible like GenAI and DOC AI connect configurations

Thank you! Configurations are same to Gen AI or Doc AI connect for document analysis. Ensure to select the model that can support Audio/Video analysis. Please find the attached screenshot for your reference. [Screenshot 2026-09-23 at 3.20.10 PM]

Turning Audio and Video into Actionable Business Data Using Pega Doc AI

STEWJ (Jay Stewart) September 24, 2026, 12:02pm 6

Great use case @RameshSangili

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Turning Audio and Video into Actionable Business Data Using Pega Doc AI

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