Thank you for the feedback. I have some questions. We are still working on version 8.6.6 - Regarding the items Agent Configuration Mismatch and Resource Allocation and Scaling.
Agent Configuration Mismatch:
- Increase the agent interval to match or exceed the processing time.
- Implement mutual exclusion settings to prevent overlapping executions.
- Adjust the processing batch size (currently 500 records) based on system capacity.
Since the agent is native to the ServiceLevelEvents platform, which is in the Pega-ProCom ruleset, how could I promote this modification? Can I specialize this agent? Can you give me more details?
Resource Allocation and Scaling:
- Consider dedicating specific nodes exclusively to SLA processing.
- For on-premises deployments, consider scaling up (more resources per node) or out (more nodes).
Can I create specific nodes for SLA and indicate the agent to use these resources for processing? Given the same scenario, which is an OOTB rule, how can I apply this?