Couldn’t agree more! Design the persona to fit what they do, not what “roles” they perform. As a former Pega User there was nothing more annoying than trying to figure out which “role” I needed to switch to just to do my job…
Which one do I need???
Not to mention that Constellation, in Infinity ‘25 does not support the UI Kit “switch portal / switch access group” approach, so you just set yourself up for delivery pain.