Which two requirements demonstrate the need of sending correspondence?
Assign a new insurance claim to a caseworker to process.
Phone a customer for additional information of a case.
Fax a new insurance claim to a auto repair shop.
Text the customer with status change in an insurance claim.
The two requirements that show the need for sending correspondence are faxing a new insurance claim to an auto repair shop and texting the customer about a status change in the insurance claim. These both involve sending a message or document from the case to an outside party. Assigning a claim to a caseworker is case routing, not correspondence. Calling a customer is a manual action, not system-sent correspondence. So the correct answer is fax and text.