Our use case is to open the case link from email . In Tradition UI , we used to use correspondence fragment rule to achieve this .In Correspondence fragment , we used to form the base url as https:///prweb/PRAuth/app//CustomAuthService( User’s needs to be authenticated via a custom SAML auth service and they used to have access to multiple applications and they want to directly log in to our specific app( with out switching app) ) As per our understanding , in Constellation , to open any case as a link -we need to use semantic URL like https:///prweb/app/// and once it is formed correctly , we need to embed it in Correspondence rule . Considering , we are using custom auth , can some one pls clarify , what will be the sematic URL syntax in this scenario ? We are trying with this but it is everytime opening the Portal instead of the Case . :- https:///prweb/PRAuth/app//CustomAuthService// We are in Pega Infinity '24.1.2

@AVIKCEMK Try to use URL mapping rule instead to achieve this functionality.

@AVIKCEMK this should work for constellation ( verified in 23.1.3) https:///prweb/PRAuth/app///case-type-description/ Case type should have the description in small cases and spaces replaced by “-”

Hi @AVIKCEMK , thank you for the question. Let me ping @Kamil Janeczek who is leading the UX EC, perhaps he would be able to offer guidance.

@AVIKCEMK URL format looks correct

@Kamil Janeczek @aniki @Kuresh_Surury We have formed the URL like below and we are able to open the case directly from email ( Correspondence) https:///prweb/PRAuth/app//// . Say the user is having multiple Access group for the application and each access group is having their own portal. With the current semantic URL approach , We are observing , what ever the 1st access group , present in the Operator id, for the respective application -->PEGA is taking that and opening the case . Can some one please guide , how to pass the Portal Name as well in this context , so that this discrepancy will not happen ?

@AVIKCEMKthis is exactly the behaviour. It will take first access group for given application and will use the default portal for this AG. I have seen clients implementing custom logic to set/change AG on the fly, this is possible.

@Kamil Janeczek Thanks for the prompt response . Can you or someone pls guide is there any provision to pass the Access group /Portal name like a query string Parameter to this synatx like https:///prweb/PRAuth/app//// ? portal =X or is there any other way present ?

Semantic URL in Constellation

Pega-as-a-Service

MarcCheong (Marc Cheong) April 14, 2026, 10:59am 9

For those finding this conversation (like I have today), this might help Deep linking and Semantic URL

Conversation		Replies	Views
Deep linking and Semantic URL Knowledge Share constellation , 24	15	2729	October 9, 2025
Open another app from Pega constellation General	4	100	April 14, 2026
Where in the Pega academy is something about URL mappings? General system-architect , case-management , other-industry , 8-2-5 , pega-academy	8	1054	January 17, 2022
How to launch a case in portal from URL on click User Experience pega-platform , user-experience , case-management , 24-1-1	1	702	January 7, 2025
How do we get the semantic URL for each case type User Experience constellation	2	113	March 5, 2026

Semantic URL in Constellation

Related topics